Servicecenter

Every Sebra reseller can use the service center. If you are as an end consumer ended up on this page in regards to a complaint, please contact the store where the product was purchased. The reseller will assist in processing your complaint.

All complaints must be reported through the service center. You will find our complaint forms here. If you are unsure how to fill out the forms, please call our service center on +45 74 20 44 17 every weekday between kl. 9-14.

According to Sebra's sales and delivery terms, the goods must be reviewed immediately upon receipt and before the goods are labeled or put into service, to ensure that they aren’t defective. Complaints about defects during this check must be made immediately and no later than 8 days after delivery.

For other defects, including non-visible damage, advertisements should be announced immediately after the defect has been discovered, but no later than 3 months after the delivery date. Note that the risk of the product's downfall or damage will surrender to the buyer on delivery.

Yes. Sebra does not accept complaints about products that have been damaged due to carelessness / accident, for instance If a product is dropped or hit against hard materials such as clinks or wood flooring.

Incorrect use and misuse of products are also not accepted as complaints, as well as products that change color or shape due to weather and wind, such as painted and printed products exposed to long-term and direct sunlight are also not accepted.

A batch number, also called a production number, describes a specific shipment of products. It is very important that the batch number is attached in case of a complaint, as a malfunction of a product in the worst case may be a major production failure requiring a recall of the product.

The batch number typically consists of four numbers (in some cases seven) that may be printed on the product itself or on a label attached.

When a complaint has been finalized, it will be up to Sebra to assess whether the product should be destroyed or returned to Sebra's warehouse. It is by no means permitted to sell defective/damaged Sebra products at a reduced price.

To ensure a quick process for all parties, it is important to add image documentation of the complaint upon first inquiry to Sebra.

There is no requirement for image quality - mobile photos are fine as long as the damage is visibly documented.